Front Desk & Patient Experience (Primary Focus)

• Serve as the first point of contact for all patients, both in person and by phone

• Create a welcoming, professional, and polished front desk experience

• Manage patient check-in and check-out efficiently and accurately

• Maintain patient confidentiality and uphold HIPAA standards

Phone Management, Lead Intake & Pre-Screening

• Answer incoming calls promptly, professionally, and with confidence

• Handle multiple incoming calls efficiently while maintaining composure

• Manage new patient inquiries and practice leads with empathy and professionalism

• Conduct initial intake and pre-screen potential plastic surgery candidates

• Gather required information to determine candidacy prior to consultation

• Set clear expectations regarding consultations, timelines, and next steps

• Document lead details accurately and relay qualified leads to the Patient Coordinator

Scheduling & Administrative Support

• Assist with scheduling consultations, follow-ups, and appointments

• Confirm appointments and support efficient daily schedule flow

• Prepare patient charts and assist with administrative documentation

• Facilitate smooth communication between patients, providers, and staff

Office, Lobby & Environment Maintenance

• Maintain a clean, organized, and welcoming lobby and front desk area

• Ensure patient-facing spaces reflect a polished, luxury environment

• Monitor supplies and notify management of office needs

• Assist with general office organization as needed

Patient Coordination Support (Secondary / Growth Opportunity)

• Assist the Patient Coordinator with administrative and follow-up tasks

• Support patient communication and next-step guidance when appropriate

• Learn patient consultation and coordination workflows over time