Patient Concierge / Administrative Assistant to Patient Coordinator JobFort Worth, TX
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This position is designed as a developmental pathway to becoming a Patient Coordinator. If you demonstrate a high level of performance, initiative, and leadership, you may be considered for promotion into that role as the practice grows.
** HOW TO APPLY: FOLLOW THESE STEPS TO EXPEDITE YOUR APPLICATION (IN ADDITION TO APPLYING ON INDEED) **
Please email these items below to contact dwallace@westsideplasticsurgery.com
1) current headshot photo
2) updated resume
3) cover letter
No phone calls or third-party recruiting agencies, please.
Job Type: Part Time
Pay: From $21 per hour
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Why You'll Love This Job
At Westside Plastic Surgery, we provide more than exceptional aesthetic results—we deliver an elevated experience that empowers our patients. We're seeking a professional and emotionally intelligent Patient Concierge / Administrative Assistant to support our Patient Coordinator, serve as the first point of contact for patients, and help guide them through their aesthetic journey.
This is an ideal role for someone who thrives in a luxury service environment, understands how to build trust through consultative communication, and has aspirations to grow into a Patient Coordinator (primary sales role) over time.
You will act as the right hand to our Patient Coordinator—managing administrative tasks, facilitating patient flow, and helping nurture leads toward consultation and treatment. This position offers a rare opportunity to learn from and collaborate with a top-performing sales professional while positioning yourself for advancement. If you consistently perform at a high level, there is potential for promotion to a Patient Coordinator position within the practice.
This is an ideal role for someone who thrives in a luxury service environment, understands how to build trust through consultative communication, and has aspirations to grow into a Patient Coordinator (primary sales role) over time.
You will act as the right hand to our Patient Coordinator—managing administrative tasks, facilitating patient flow, and helping nurture leads toward consultation and treatment. This position offers a rare opportunity to learn from and collaborate with a top-performing sales professional while positioning yourself for advancement. If you consistently perform at a high level, there is potential for promotion to a Patient Coordinator position within the practice.
Responsibilities
- Serve as the administrative assistant to the Patient Coordinator, ensuring smooth handoffs, accurate documentation, and timely follow-up with patients
- Engage warmly with patients in person, over the phone, and via email to answer inquiries, build rapport, and support pre-consultation education
- Confidently speak (with training) about the practice’s core procedures, helping patients move forward in the consultation and decision-making process
- Pre-qualify leads by assessing interest, timeline, and candidacy for procedures
- Manage and optimize the consultation schedule to maximize efficiency and patient satisfaction
- Maintain detailed records in our CRM/EMR and assist in tracking patient touchpoints and conversion metrics
- Support front desk operations including check-ins, check-outs, and appointment confirmations
- Proactively identify ways to improve the patient experience and support practice growth
- 2+ years in luxury hospitality, medical aesthetics, plastic surgery, or a concierge/front office environment
- Professional appearance, strong interpersonal skills, and emotional intelligence
- Confidence in speaking with patients about sensitive or high-value decisions (training provided)
- Highly organized and detail-oriented with excellent time management skills
- Strong computer skills; experience with EMR systems, scheduling software, and patient communication platforms
- Prior experience in sales support or high-ticket customer service is a plus
- Passion for aesthetics and a desire to grow into a patient-facing sales role
This position is designed as a developmental pathway to becoming a Patient Coordinator. If you demonstrate a high level of performance, initiative, and leadership, you may be considered for promotion into that role as the practice grows.
What We Offer
- Competitive pay based on experience
- Structured training and mentorship from the Patient Coordinator
- Exposure to industry-leading aesthetic procedures and patient care protocols
- A polished, team-oriented, and patient-focused work environment
** HOW TO APPLY: FOLLOW THESE STEPS TO EXPEDITE YOUR APPLICATION (IN ADDITION TO APPLYING ON INDEED) **
Please email these items below to contact dwallace@westsideplasticsurgery.com
1) current headshot photo
2) updated resume
3) cover letter
No phone calls or third-party recruiting agencies, please.
Job Type: Part Time
Pay: From $21 per hour